LEGAL INFORMATION
Effective date: March 25, 2026. Last updated: March 25, 2026.
MesFunerailles.ca (operating mesfunerailles.ca) is committed to protecting the personal information of its users in accordance with Quebec's Act to modernize legislative provisions as regards the protection of personal information (Law 25), the Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada's Anti-Spam Legislation (CASL).
01 — PRIVACY OFFICER
Responsibility for protecting personal information is assigned to a designated member of the MesFunerailles.ca team. For any questions or requests relating to this policy or the exercise of your rights, contact us at:
Email: confidentialite@mesfunerailles.ca
We will respond to all requests within thirty (30) days of receipt.
02 — INFORMATION COLLECTED
In the course of your use of mesfunerailles.ca, we may collect the following personal information:
— First and last name
— Email address
— Phone number (optional, only if provided voluntarily)
— Preferred language of communication
— Quiz answers from the planning questionnaire
— Referral source (e.g., advertising source, social network)
We do not collect financial data, social insurance numbers, or sensitive health data.
03 — PURPOSES
Information collected is used for the following purposes:
— Contacting you regarding your funeral pre-planning
— Sending you educational resources about funeral arrangements in Quebec
— Improving our services, content, and user experience
— Following up on your requests and managing your file
We do not use your information for automated profiling that produces legal or similarly significant effects.
04 — LEGAL BASIS
Processing of your personal information is based on your explicit consent, given at the time of submitting a form on our platform. You have the right to withdraw this consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal.
05 — RETENTION
Your personal information is retained for a maximum period of three (3) years following your last interaction with our platform. Upon expiry of this period, or upon request, your data is securely destroyed in accordance with industry best practices.
06 — THIRD-PARTY SHARING
We engage the following third-party service providers:
— Supabase: database hosting (Canada and United States)
— Resend: transactional email delivery (United States)
— HubSpot: customer relationship management — CRM (United States)
— PostHog: behavioral analytics (European Union)
We never sell your personal information to third parties. No sharing is carried out for third-party marketing purposes without your prior explicit consent.
07 — COOKIES
Our platform uses the following types of cookies:
— Analytics cookies (Google Analytics): audience measurement, page views, traffic source
— Behavioral analytics cookies (PostHog): user journeys, conversion rates
No third-party advertising cookies are placed without your explicit consent. You can manage your preferences at any time via the consent banner displayed on your first visit.
08 — YOUR RIGHTS
In accordance with Law 25 and PIPEDA, you have the following rights:
— Right of access: obtain a copy of the information we hold about you
— Right of rectification: correct inaccurate or incomplete information
— Right to erasure: request deletion of your information
— Right to withdraw consent: end processing based on your consent
— Right to data portability: receive your information in a structured, commonly used format
To exercise any of these rights, write to: confidentialite@mesfunerailles.ca. You may also unsubscribe from our communications at any time via the unsubscribe page or the unsubscribe link in every email.
09 — CROSS-BORDER TRANSFERS
Some of our providers (Supabase, Resend, HubSpot) host data in the United States. These transfers are carried out in compliance with Law 25 requirements. Contractual measures consistent with recognized best practices (standard contractual clauses or equivalent mechanisms) are in place to ensure an adequate level of protection for your information.
10 — PRIVACY INCIDENTS
In the event of a privacy incident involving your personal information that could cause serious harm, we commit to:
— Notifying the Commission d'accès à l'information (CAI) of Quebec as promptly as possible
— Informing you directly of the incident within 72 hours if a risk of serious harm is identified
— Recording the incident in our privacy incident log, as required by Law 25
For any questions regarding this policy or to exercise your rights, write to confidentialite@mesfunerailles.ca.